Guest journey
A concierge that reads the room, at every hour.
Loopin's AI Guest Experience delivers hyper-personalized messages across every channel — from pre-stay upsells to in-room requests — so your team focuses on hospitality, not typing.
- Omnichannel messaging
- Predictive upsells
- Human handoff
<8s
Response time
+27%
Guest sat. lift
+18%
Ancillary revenue
The shift
Before Loopin vs. After.
What operators tell us changes in the first 60 days of running AI Guest Experience.
Before
- Manual updates across 6+ dashboards
- Overbookings caught days too late
- Guest data trapped in silos
- Revenue decisions built on stale reports
With AI Guest Experience
- Omnichannel messaging — WhatsApp, SMS, iMessage, email, and web chat unified in a single guest thread.
- Predictive upsells — AI recommends the right add-on at the right moment based on stay context.
- Human handoff — Complex requests seamlessly route to your team with full conversation history.
- GDPR & PCI-safe — Guest data stays encrypted, sovereign, and audit-ready.
Capabilities
What's inside AI Guest Experience.
Every capability ships production-ready — no plugins, no extra licences, no waiting on a roadmap.
Omnichannel messaging
WhatsApp, SMS, iMessage, email, and web chat unified in a single guest thread.
Predictive upsells
AI recommends the right add-on at the right moment based on stay context.
Human handoff
Complex requests seamlessly route to your team with full conversation history.
GDPR & PCI-safe
Guest data stays encrypted, sovereign, and audit-ready.
Onboarding
Live in weeks, not quarters.
A hotelier-led launch that respects how your property already runs.
Connect in under a day
One-click PMS integration. Import inventory, guests, and history without touching a spreadsheet.
We tune it to your property
A dedicated hotelier configures rules, brand tokens, and workflows around how your team already works.
Go live with confidence
Shadow-mode dry run, staff training, and a launch checklist reviewed by your Loopin lead.
Grow with continuous optimisation
Quarterly reviews, A/B experiments, and product upgrades roll in automatically — no re-implementation.
Fits your model
Built for how your team runs.
Luxury properties
White-glove pre-stay concierge, at scale, without adding headcount.
Business hotels
Instant check-in, room-service, and late-checkout on WhatsApp.
Wellness resorts
Personalised itineraries and treatment upsells before arrival.
"Loopin's AI Guest Experience felt like hiring three specialists — except it went live in a week and it never takes leave. Our numbers moved before our next board meeting."
Rhea Suresh
Director of Revenue · The Mirador Collection
Plays well with
One place to connect your guest journey stack.
Certified two-way connections, monitored 24/7 by our integrations team. If a partner changes their API, we ship the fix — you never open a ticket.
- 400+
- Certified partners
- 99.98%
- Connection uptime
- <30s
- Sync latency
Don't see yours? Custom certifications available on request.
iMessage
SMS
Twilio
SendGrid
Slack
MS Teams
Intercom
+ 390 more partners across OTAs, PMS, GDS, payments, and CRM.
Answers
Frequently asked.
Does it replace our front desk?+
No — it removes repetitive queries so your team can focus on the moments that matter.
30 minutes. Tailored to your hotel.
See AI Guest Experience in action.
No slides, no fluff. A hotelier walks you through the exact workflows for your property.